Careers at Niagara Health

Job Details

Job Title:

CLERK, MENTAL HEALTH, CPT

Posted Date:

2026-05-05

Closing Date:

2026-05-11

Functional Discipline:

MENTAL HEALTH

Job Description

VACANCY DETAILS

VACANCY NUMBER: 43225CC

JOB TITLE: CLERK, MENTAL HEALTH, CPT
STATUS: CASUAL PART-TIME
DEPARTMENT: OUTPATIENT - MENTAL HEALTH
LOCATION: MAROTTA FAMILY HOSPITAL - ST. CATHARINES SITE (HOME SITE)
HOURS OF WORK: AVAILABILITY IS REQUIRED FOR DAYS, AFTERNOONS, NIGHTS, WEEKENDS AND STATUTORY HOLIDAYS. SHIFTS MAY BE OFFERED IN ADVANCE OR ARISE ON SHORT NOTICE, INCLUDING LAST MINUTE CALL-INS, BASED ON OPERATIONAL NEEDS
NUMBER OF POSITIONS: 2

POSTING DATE: 05 MAY 2026
CLOSING DATE: 11 MAY 2026

UNION: SERVICE EMPLOYEE'S INTERNATIONAL UNION-CLERICAL
WAGE RANGE: $26.610 TO 28.537 PER HOUR

POSITION OBJECTIVE:
Reporting to the Clerical Supervisor and Clinical Manager, the Clerk, Mental Health functions as a member of the team, striving to provide an excellent patient experience. The Clerk's role is to support the Outpatient Mental Health and Addictions Program by providing reception, clerical, secretarial and administrative support to the various clinics. This position is required to travel to multi-sites.

QUALIFICATIONS:
o Medical Office Assistant certificate or graduate from an equivalent program
o Medical terminology certificate
o Minimum of one year experience working in a mental health setting (outpatient mental health, inpatient, psychiatrists office)
o Working knowledge of medical office procedures and office equipment, i.e. photocopiers, fax, voice mail systems etc
o Must be able to type a minimum of 45 words per minute
o Excellent computer skills required including the ability to operate all Microsoft applications
o Knowledgeable and proficient with Millennium (Cerner) Scheduling
o Working knowledge of Millennium scanning procedure
o Demonstrated knowledge and experience in working with mental health clients, their families and community agencies
o Demonstrated knowledge of psychiatric diagnosis, terminology and medications
o Demonstrated knowledge of Mental Health legislation (MHA, forms, privacy)
o Knowledge of Recovery based care and the inter-professional team practice
o Ability to multi task in a high paced, high volume clinic setting
o Evidence of effective customer service, interpersonal communication and organizational skills
o Consistent and regular attendance required

Questions, quoting the job posting number may be directed to hrrecruit@niagarahealth.on.ca

This position is an existing vacancy at Niagara Health. No artificial intelligence is used in the screening, assessment, or selection of applicants. If you believe you have encountered or applied for a fraudulent job posting claiming to represent Niagara Health, please contact hrrecruit@niagarahealth.on.ca.

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

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