Careers at Niagara Health

Job Details

Job Title:

MANAGER, DIGITAL SOLUTIONS, FT

Posted Date:

2026-04-20

Closing Date:

2026-05-01

Functional Discipline:

INFORMATION AND COMMUNICATION TECHNOLOGY

Job Description

VACANCY DETAILS

VACANCY NUMBER: 43136AC

JOB TITLE: MANAGER, DIGITAL SOLUTIONS, FT
STATUS: FULL TIME
DEPARTMENT: INFORMATION AND COMMUNICATION TECHNOLOGY
LOCATION: CORPORATE - HYBRID
HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 20 April 2026
CLOSING DATE: 1 May 2026

UNION: NON UNION
RATE OF PAY: $70.002 PER HOUR.

The position is compensated according to an established wage grid, with progression through the steps occurring in accordance with applicable policies until reaching the maximum of the salary range.

Join Our Extraordinary Team at Niagara Health!
Niagara Health is a regional hospital system with multiple sites and a growing network of community based and virtual services. We believe every person in our region deserves to live every day of their life in the best health possible and are committed to transforming hospital care in Niagara.

We are looking for a compassionate, dynamic, and highly collaborative leader to join us as a Manager, Digital Solutions that will lead by example and have the opportunity to make a lasting impact, work alongside dedicated professionals, and contribute to a culture where staff feel supported, valued, and empowered. This is an exciting opportunity to join a patient-centered organization committed to excellence in healthcare.

Your Role:
Reporting to the Director, Enterprise Intelligence, the Manager, Digital Solutions will oversee the technology landscape, drive innovation, and establish processes and procedures to support scalable, standardized solution design, development, implementation, and operations. As a valued member of the Enterprise Intelligence team, the Manager, Digital Solutions will lead a cross-functional team that serves as the primary liaison and trusted advisors between IT and clinical and clinical support teams. The incumbent will also oversee a corporate applications team responsible for product management and the seamless operation of digital solutions that support corporate and administrative functions, improve patient care delivery, and enhance operational efficiency. The Manager requires significant knowledge in subject matters pertaining to IT, business administration, and clinical and business workflows. The successful incumbent will also have an enterprise view of the organization and effectively demonstrate both design-thinking and systems-thinking to solve problems, mitigate risk, and identify opportunities for improvement or transformation. Additionally, the Manager will ensure compliance with various accreditation, licensing, professional regulatory, safety standards, and laws. They will align these programs with Niagara Health's strategic plan, relevant legislation, and multi-union collective agreements.

Key Responsibilities
o Lead and support a multidisciplinary team, ensuring high performance and strong collaboration
o Monitor operational effectiveness using KPIs and uphold all regulatory and accreditation standards
o Develop and manage quality control and quality assurance programs
o Effectively manage human, financial, and capital resources, including budgeting and procurement
o Use financial reporting and analysis to guide data driven decisions and maintain budget adherence
o Collaborate with various departments to enhance patient care and clinical outcomes
o Drive continuous improvement initiatives and support development of service delivery
o Ensure staff training, certification, and compliance with safety standards and emerging technologies
o Build and maintain relationships with internal and external partners
o Develop, plan, and execute the product roadmap for IT platforms and integrations that align with Niagara Health's corporate Strategic Plan, while driving the reuse and rationalization of digital solutions
o Work with technology vendors to ensure IT systems and platforms are optimized for performance, security, interoperability, and user experience including managing development, analysis, customization, testing, upgrades, and product enhancements
o Interpret, clarify, and respond to requests for system content or design changes, upgrades, and enhancements including gathering requirements and assessing the impact of the requests on all integrated systems and on the workflow for end-users
o Develop, plan, and execute the product roadmap for IT platforms and integrations that align with Niagara Health's corporate Strategic Plan, while driving the reuse and rationalization of digital solutions
o Work with technology vendors to ensure IT systems and platforms are optimized for performance, security, interoperability, and user experience including managing development, analysis, customization, testing, upgrades, and product enhancements
o Interpret, clarify, and respond to requests for system content or design changes, upgrades, and enhancements including gathering requirements and assessing the impact of the requests on all integrated systems and on the workflow for end-users
o Establish and maintain strong working relationships among IT, ePMO, and business units/programs to ensure requests and requirements for digital solutions are aligned to Niagara Health's Strategic Plan and have a strong business case for increased value
o Develop a deep understanding of business units and programs to assist in the prioritization of projects, ensuring that projects align with Niagara Health's Strategic Plan, providing maximum return on investment, and directing IT strategy in support of the overall business strategy
o Collaborate with IT leadership and senior leadership to align IT strategies with organizational goals and priorities
o Support and provide guidance on the development of business cases, briefing notes, and similar communication artifacts that may be used for decision-making and/or investment prioritization
o Provide guidance and leadership on the design, implementation, and management of integrations and integration solutions to ensure seamless and secure data flow between systems and compliance with applicable healthcare legislation and other relevant standards and policies
o Help to define and communicate the long-term strategy and product development lifecycle or process for platforms and IT systems.
o Oversee the development and ongoing management of project and operational budgets as well as resource plans ensuring effective use of health human and fiscal resources
o Stay abreast of new digital health technologies and their ability to provide a competitive edge
o Foster a culture of continuous improvement by identifying opportunities for enhancement and implementing innovative solutions or capabilities

Qualifications:
o University degree specializing in Business, Project Management, Health Informatics, or a related health discipline
o Master's degree is considered an asset
o PMP, PgMP or CBAP certifications considered an asset
o 10+ years of experience in health IT, including at least 5 years in a people leadership role with direct reports
o 5+ years leading complex initiatives in a health care environment
o Proven experience implementing and/or supporting health information systems, enterprise business platforms, and system integrations
o Demonstrated experience working within the healthcare sector, with a strong understanding of its unique challenges, regulatory landscape, and operational requirements
o Strong understanding of healthcare data integration standards, interoperability frameworks, and regulatory requirements (PHIPA, HIPAA, HITECH)
o Strong project management expertise with a demonstrated track record of successful project delivery
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Demonstrated ability to foster a positive team environment, encouraging participation, respect, and cooperation to achieve desired outcomes
o Excellent communication skills to articulate complex technical concepts to both technical and non-technical audiences
o Strong analytical skills to interpret data and support the delivery of safe, effective, efficient, innovative, and high-quality services
o Excellent organizational, leadership, judgment, critical thinking, and decision-making skills
o Proven analytical, problem-solving, and troubleshooting abilities
o Ability to work effectively within a multidisciplinary team and in a unionized environment

Questions, quoting the job posting number, may be directed to hrrecruit@niagarahealth.on.ca

This position is an existing vacancy at Niagara Health. No artificial intelligence is used in the screening, assessment, or selection of applicants. If you believe you have encountered or applied for a fraudulent job posting claiming to represent Niagara Health, please contact hrrecruit@niagarahealth.on.ca

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

Vacancy Detail

Search Criteria