Careers at Niagara Health

Job Details

Job Title:

FLOW SUPERVISOR, MEDICAL IMAGING, FT

Posted Date:

2026-05-26

Closing Date:

2026-06-01

Functional Discipline:

DIAGNOSTIC SERVICES

Job Description

VACANCY DETAILS

VACANCY NUMBER: 43350CG

JOB TITLE: FLOW SUPERVISOR, MEDICAL IMAGING, FT
STATUS: FULL TIME
DEPARTMENT: DIAGNOSTIC SERVICES
LOCATION: NIAGARA HEALTH - MULTISITE
HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 26 MAY 2026
CLOSING DATE: 01 JUNE 2026

UNION: NON UNION
WAGE RANGE: $61.298 TO $72.102 per hour

POSITION OBJECTIVE:
Reporting to the Director of Diagnostic Services, the Flow Supervisor, Medical Imaging plays a key role within the Medical Imaging team, supporting the efficient coordination of patient flow across outpatient, emergency department (ED), and inpatient services. As part of Niagara Health's regional Medical Imaging program, the Flow Supervisor is responsible for optimizing access, utilization, and load balancing across multiple sites. This role works collaboratively with leaders, charge technologists, radiologists, nursing staff, clinical teams, and referring providers to ensure timely access to imaging services across all modalities.

The Flow Supervisor supports the effective scheduling and movement of patients, helping to minimize delays and ensure that imaging studies and procedures are completed within appropriate timelines. This position is accountable for monitoring patient flow, managing wait times, and analyzing performance data to identify opportunities for improvement. Through strong coordination, communication, and data-informed decision-making, the Flow Supervisor contributes to enhancing patient experience, improving operational efficiency, and supporting high-quality care delivery across the region. Travel between sites required.

Your Role:
As the Flow Supervisor of Medical Imaging, you will:
o Daily coordination of patient flow across all Medical Imaging modalities
o Optimize scheduling practices and real-time workflow management to reduce wait times, prevent bottlenecks, and maximize resource utilization across multiple sites
o Provide leadership and day-to-day operational management for clerical staff within our patient scheduling/registration team
o Monitor patient volumes, wait times, and operational performance metrics; analyze trends and implement data-driven strategies to improve throughput and service delivery
o Proactively identify and resolve workflow issues, delays, and capacity constraints to maintain optimal patient flow and service standards
o Support the coordination of urgent and priority imaging requests, ensuring timely escalation and communication when needed
o Lead or participate in quality improvement initiatives aimed at enhancing patient experience, operational efficiency, and clinical outcomes within Medical Imaging
o Act as a key point of contact for real-time operational issues, providing leadership and decision-making support during high-demand or complex situations
o Collaborating with regional and external partners
o Maintaining updates to Millenium Patient Schedules
o Apply a systems-thinking approach to patient flow across sites

QUALIFICATIONS:
o Bachelor's degree in a healthcare related field with active registration with the College of Medical Radiation and Imaging Technologists of Ontario (CMRITO) or health related professional college
o Masters degree preferred
o Project Management experience, PMP preferred
o Minimum 3 years' experience in a Diagnostic Imaging environment (hospital or other complex organization)
o Experience leading quality improvement activities, including monitoring and reporting progress updates
o Lean, Six Sigma or comparable process/quality improvement training considered an asset
o Excellent computer skills with knowledge of Windows, Sectra, and Cerner
o Proficiency with information technology and network infrastructure with understanding of related software programs required
o Excellent analytical and interpretation skills along with demonstrated experience in problem solving and conflict resolution
o Ability to multitask and manage multiple priorities in a dynamic environment
o Excellent communication, organizational and training skills required
o Ability to work independently as well as part of a dynamic team of professionals in an ever-changing, fast paced environment with a focus on patient experience and safety.
o Consistent and regular attendance required

Questions, quoting the job posting number, may be directed to hrrecruit@niagarahealth.on.ca

This position is an existing vacancy at Niagara Health. No artificial intelligence is used in the screening, assessment, or selection of applicants. If you believe you have encountered or applied for a fraudulent job posting claiming to represent Niagara Health, please contact hrrecruit@niagarahealth.on.ca

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

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