Careers at Niagara Health

Job Details

Job Title:

HEALTH INFORMATICS TRAINER, TFT

Posted Date:

2025-11-06

Closing Date:

2025-11-12

Functional Discipline:

INFORMATION AND COMMUNICATION TECHNOLOGY

Job Description

VACANCY DETAILS

VACANCY NUMBER: 42002AC

JOB TITLE: HEALTH INFORMATICS TRAINER, TFT
STATUS: TEMPORARY FULL TIME
DEPARTMENT: HEALTH INFORMATICS - INFORMATION & COMMUINICATION TECHNOLOGY
LOCATION: WELLAND SITE, MULTI-SITE
HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 06 November 2025
CLOSING DATE: 12 November 2025

UNION: NON UNION
WAGE RANGE: $49.897 to $58.684 per hour

POSITION OBJECTIVE:

The Health Informatics Trainer is responsible for developing and delivering comprehensive training programs for all end-users of the HIS at Niagara Health. Working closely with the Health Informatics and operational teams, the HIS Trainer will ensure that clinical and non-clinical staff are proficient in utilizing the system to enhance patient care and streamline hospital operations. The role will involve curriculum development, delivering training sessions, providing post-training support, and collaborating with the Health Informatics team to ensure that the training aligns with system updates and best practices. The role may include extended hours or on-call responsibilities during key phases of HIS implementation (e.g., Go-Live), system updates or emergencies.

KEY RESPONSIBILITIES:

Training Program Development:
o Design, develop, and update HIS training materials, including curriculum, user guides, e-learning modules, job aids, and quick reference materials tailored to various user groups (e.g., physicians, nurses, administrative staff)
o Customize training content based on role-specific workflows and responsibilities to ensure relevance and effectiveness
o Work with subject matter experts and the Health Informatics team to ensure that training content reflects current best practices and system capabilities
Training Delivery:
o Deliver in-person and virtual HIS training sessions for all end-users, including clinical and non-clinical staff, ensuring they have the skills needed to effectively use the HIS
o Conduct initial training for new hires and provide ongoing refresher courses for current staff as system updates are released
o Facilitate one-on-one or small group sessions for staff requiring additional support or role-specific training
End-User Support:
o Provide just-in-time training and support for staff, particularly during critical times such as system updates or post-Go-Live phases
o Serve as a point of contact for end-users to answer HIS-related questions, troubleshoot issues, and offer solutions.
o Work with the IT and Clinical Informatics teams to identify and resolve user issues that affect system adoption and workflow integration
Evaluation and Feedback:
o Assess the effectiveness of training programs through evaluations, user feedback, and performance metrics
o Continuously refine and improve training content and delivery methods based on feedback and changing system functionality
o Track user proficiency and provide additional training as necessary to address gaps in knowledge or skills
Collaboration and Communication:
o Collaborate with Health Informatics, Clinical Informatics, IT, and clinical leaders to ensure alignment between system functionality and user training
o Stay updated on HIS enhancements, system updates, and best practices, incorporating these changes into training materials and sessions
o Communicate with department managers and leaders to schedule training sessions and ensure appropriate staff participation
Training Resources and Technology:
o Utilize various training platforms and tools, including learning management systems (LMS), to deliver effective e-learning and track training completion
o Maintain a library of up-to-date training materials, ensuring easy access for end-users
o Provide post-training support, ensuring users have ongoing access to self-service training resources

QUALIFICATIONS:

Education:
o Bachelor's degree in Health Informatics, Education or a related field
o Certification in Health Informatics, Clinical Education, or related discipline is an asset
Experience:
o Minimum of 3 years of experience in training development and delivery, preferably within a healthcare or hospital setting
o Experience working with Hospital Information Systems (HIS) Oracle Health with a strong understanding of clinical workflows
o Proven track record of developing and delivering successful training programs in a healthcare environment
Skills:
o Excellent presentation, facilitation, and instructional design skills
o Strong communication skills to effectively train a diverse group of end-users, including clinicians and administrative staff
o Proficient in using training technology, such as learning management systems (LMS) and e-learning platforms
o Ability to troubleshoot and resolve HIS-related issues as they arise during training sessions
o Strong organizational skills for managing training schedules, materials, and tracking user progress
Key Competencies:
o Instructional Design Expertise: Ability to develop engaging, role-specific training programs that enhance user competence and confidence in using the HIS
o Communication and Facilitation: Clear and effective communication skills with the ability to present complex information in an understandable way for diverse user groups
o Problem-Solving: Skilled in identifying training gaps, troubleshooting issues, and finding innovative solutions to improve system adoption
o Adaptability: Flexibility to adjust training programs as system functionalities evolve or user needs change

Questions, quoting the job posting number may be directed to hrrecruit@niagarahealth.on.ca.

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

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