Careers at Niagara Health

Job Details

Job Title:

MANAGER, INFORMATION TECHNOLOGY, FT

Posted Date:

2025-04-25

Closing Date:

2025-05-05

Functional Discipline:

INFORMATION AND COMMUNICATION TECHNOLOGY

Job Description

VACANCY DETAILS

VACANCY NUMBER: 0000040339AC

JOB TITLE: MANAGER, INFORMATION TECHNOLOGY, FT
STATUS: FULL TIME
DEPARTMENT: INFORMATION AND COMMUNICATIONS TECHNOLOGY
LOCATION: NIAGARA HEALTH
HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 25 APRIL 2025
CLOSING DATE: 05 MAY 2025

UNION: NON UNION
WAGE RANGE: $60.480 TO $68.428

POSITION OBJECTIVE:
The position of the Manager, Information Technology's primary responsibilities are to oversee the planning operations of the IT Infrastructure and IT Services Delivery (Service Desk and Customer Support) to ensure the streamlined operation in alignment with the objectives of the organization to ensure overall success. This individual will plan, coordinate, direct, and design related activities necessary to ensure a robust and highly sustainable environment. The IT Manager will work closely with affected internal and external parties to identify, recommend, develop, implement and support cost-effective, scalable technology solutions for all aspects of a healthcare organization. This person will also define, oversee the development of and implement IT policies, procedures and best practices.

Responsibilities:

Strategy and Planning
o Contribute to the strategic planning process to ensure relevant, sustainable and scalable solutions
o Lead operational planning to support overall strategic direction, foster innovation, planning projects and organizing and negotiating the allocation of resources
o Create and monitor tactical plans required to fulfill strategic objectives
o Continuously seek to enhance service maturity levels to meet evolving needs of customers

Operational Management
o Manage financial aspects of the IT Department, including the purchasing, budgeting and budget review
o Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems including servers, peripherals, audio visual equipment and appropriate operating systems and back office applications.
o Manage IT staffing, including recruitment, supervision, development, evaluation and disciplinary action
o Oversee provision of customer services including Services Desk and level 2/3 technical support
o Oversee the development and implementation of all IT policies and procedures across all areas including those required for architecture, business continuance, standards and service provision

Procurement and Projects
o Advise on leading IT industry trends, emerging technologies, and best practices
o Develop business cases justifications and cost/benefit analyses for spending and initiatives" Support and oversee projects relating to the technical portfolio to ensure success and provide a point of escalation
o Work with internal and external teams to obtain and deploy solutions that are well described and address business needs
o Encourage shared investment opportunities to recognize efficiencies and economies of scale
o Support procurements through knowledge of BPS guidelines
o Participate in contract negotiation and subsequent ongoing vendor relationship management
o Manage vendor partnerships

QUALIFICATIONS:

o University degree in relevant discipline
o At least 5 years of leadership experience, showcasing increasing responsibilities in an enterprise environment, ideally within a healthcare setting, is preferred
o Proven experience in IT infrastructure planning, development and support
o Demonstrated experience in budget development, fiscal planning, and financial management, with a proven ability to monitor and control expenditures in line with organizational goals and priorities
o Strong understanding of financial reporting, cost analysis, and variance analysis, with the ability to make data-driven decisions to ensure budget adherence and optimize resource allocation
o Demonstrated expertise in IT asset and financial lifecycle management, including evaluating, negotiating, and overseeing technology leasing agreements.
o Strong understanding of project management principles.
o Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
o Solid understanding and technical knowledge of current network, operating systems, hardware, protocols and standards
o Experience with systems design and development from business requirements analysis through to day-to day management
o Industry certifications such as ITIL, PMP would be considered an asset
o Knowledge of business processes, management and budgeting
o Understanding of human resource management principles and practices
o BPS guideline based knowledge and experience would be an asset
o Proven ability to build strong interpersonal relationships
o Experience working in a team orientated, collaborative environment
o Excellent written, verbal and interpersonal communication skills
o Consistent and regular attendance required

Questions, quoting the job posting number may be directed to hrrecruit@niagarahealth.on.ca

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

Vacancy Detail

Search Criteria