Total open vacancies available: 92
Skip Navigation
Login
Contact Us
Register
Change font size:
Use small font
Use medium font
Use large font
Home
My Job Basket (0)
Vacancy Detail
Job Details
* This vacancy is now closed *
Job Title:
DIRECTOR, PATIENT EXPERIENCE, FT
Posted Date:
2023-01-19
Closing Date:
2023-02-19
Functional Discipline:
CORPORATE
Job Description
VACANCY DETAILS
VACANCY NUMBER: 0000031300
JOB TITLE: DIRECTOR, PATIENT EXPERIENCE, FT
STATUS: FULL TIME
DEPARTMENT: CORPORATE
LOCATION: ST. CATHARINES SITE
HOURS OF WORK: 75 HOURS PER PAY PERIOD
POSTING DATE: 19 JANUARY 2023
CLOSING DATE: 19 FERBUARY 2023
UNION: NON UNION
WAGE RANGE: $67.201 to $76.031 per hour
POSITION OBJECTIVE:
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propels us to continually improve care and make a difference in people's lives. Our team is made up of more than 7,300 staff, physicians and volunteers who we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team's commitment to the highest safety and quality standards.
Reporting to the Executive Vice President, Patient Experience and Integrated Care, the Director, Patient Experience will provide leadership, direction, management and evaluation of a new portfolio, aligned with Niagara Health's strategic plan. The Director, Patient Experience will be responsible for developing and leading a patient experience strategy that strengthens patient experience and patient partnership organization wide. Redefining 'patient experience' as a core business strategy is a key role, developing and aligning systems, processes and structures to support this foundational work. Establishing the Patient Experience portfolio is a key priority, which will include eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
RESPONSIBLITIES:
o Provides direct leadership to develop and advance a strong culture of patient experience across Niagara Health.
o Develops and oversees innovative patient experience structures, processes and initiatives that meet and exceed national best practices.
o Translates the concepts of service excellence, patient experience and patient relations into actionable behaviors.
o Ensures that patient experience reporting frameworks are developed and integrated, with regular trend reporting, analysis and action planning.
o Demonstrates a deep understanding and commitment to health equity and the social determinants of health.
o Through organization-wide collaboration, develops strategies for continuous improvement and change management to manage and mitigate patient experience risks.
o Oversees and grows the Niagara Health Engagement Network, ensuring patient partnership and engagement across Niagara Health.
o Builds and fosters respectful and collaborative partnerships with external partners through listening, learning, and committing to shared results.
o Will provide eventual leadership and oversight of the new Indigenous Health Services and Reconciliation portfolio.
QUALIFICATIONS:
o Master's Degree in Business or Health Administration
o A minimum 5 years' related experience in a leadership position in the health system
o Knowledge and understanding of hospitals and particularly patient experience, quality and performance improvement
o Demonstrated experience developing and delivering patient-centric solutions that improve care for all and partnering with cross-functional teams to develop strategies.
o Experience in an integrated healthcare delivery system
o Superior interpersonal and leadership skills and abilities.
o Strong, well developed business management skills (strategic planning, budgeting, resource allocation
o and analytics).
o Ability to identify bold solutions to complex problems and is able to capitalize upon new ideas, tools and technology.
o Demonstrates leadership in executing plans in partnership with various stakeholders.
o Excellent mediation and conflict resolution skills with the ability to negotiate diplomatically across clinical and non-clinical groups
o Superior analytical, problem solving and project management skills.
o Proven leadership and team building skills
o Demonstrated commitment to continuing education in healthcare or business
o Vaccines (COVID-19 and others) are a new hire requirement of the job unless you have an exemption based on medical or on a ground pursuant to the Ontario Human Rights Code
Recruitment Specialist: Carrie Garritsen
We are especially interested in connecting if you...
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following equity-deserving groups: Indigenous persons, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas.
Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Search Criteria
Key Words:
Advanced Search
Help
This page displays details of the selected vacancy.
You can download the job specification, apply for the job or add it to your job basket while you consider it further (or remove it if it is already in your job basket).